Help

How can we help?

Questions, payment issues, a bug, or someone who crossed a line: send it here and a real person will get back to you, usually within a day.

Send us a message

We reply by email.

Quick answers

  • Paid but no Premium? Give it a minute and reopen the app. Still nothing? Send us your M-Pesa receipt code above.
  • Photo rejected? Use a clear, recent photo where your face is visible and well lit.
  • Can't share your number? That's the contact guard. It unlocks after 14 days of chatting.
  • Want to leave? Delete your account here, or pause your profile in the app.